Payment Options

If you have any questions regarding payment options please do not hesitate to contact us.

Health Funds

Osteopathy is covered by most private health funds under their “Extras” category. The amount you can claim differs depending upon the fund and level of cover you have.

HICAPS

HICAPS stands for ‘Health Industry Claims and Payments Service’.

HICAPS is an electronic, real time, claims and payments system, which offers members of participating health funds, the convenience of automatic claims processing, on the spot.

The real benefit to you is convenience! No more queuing at health fund branches and filling in claim forms.

How do I claim?

All you need is your health fund membership card.

After your consultation, your health fund card is swiped through the HICAPS terminal by our receptionist. Your claim details are entered and in seconds the whole transaction is processed.

Once your claim is authorised, you simply pay the gap amount – the difference between the full fee for the treatment and the amount claimed from your health fund.

Example
Your bill: $97.00
Your claims benefit: $48.00
You pay the gap: $49.00

The whole process is quick and easy. No more queuing or claim forms to fill in! For participating health funds please visit the HICAPS website.  We accept all major credit cards except Amex.

Enhanced Primary Care (EPC) – Medicare Plus

For full information on this government program, please click here. If eligible, please advise front desk when booking your appointment and bring in your EPC form.

Workcover / Insurance Claims

Please advise front desk when booking and provide necessary paperwork including your claim / case number.

DVA (Department of Veteran Affairs)

Gold card only.